Security Checkpoints renamed at CLE
June 28, 2017
Press Releases
New designations simplify passenger wayfinding
Cleveland Hopkins International Airport (CLE) is renaming the security checkpoints from A, B and C to North, Central and South to facilitate easier passenger navigation to departing flights.
At CLE, passengers have the convenience that all Transportation Security Administration (TSA) checkpoints connect to all departing gates. In an effort to improve wayfinding for passengers departing from CLE, they will be directed to TSA checkpoints by their location within the terminal, removing the concept that departing passengers must utilize the checkpoint with the same designation as the airline’s flight departure gate. As an example, a Southwest passenger departing from gate B10 would go to Checkpoint B, however Checkpoint B is assigned to TSA Pre-Check only and passengers can only use that checkpoint if in fact they have TSA Pre-Check, which isn’t always the case. Disconnecting the checkpoint name from the Concourse name makes it clearer for the traveler they do not need to use the checkpoint that coincides with the concourse the flight is departing.
It is important to remind passengers that our new Checkpoint Wait Times are displayed on the Check In flight display monitors and on our mobile-friendly website www.clevelandairport.com, in real-time with information being updated every minute. Passengers can simply click on “Checkpoint Wait Times” in the lower right hand corner of the airport’s home page. Using this amenity, passengers can also determine at which checkpoints Pre-Check lanes is available.
The newly named Central Checkpoint will remain TSA Pre-check only. Additionally, during peak hours TSA will designate a Pre-check lane at South Checkpoint as staffing allows. The website and flight display information allows passengers to decide between the closest checkpoint and the fastest checkpoint prior to getting into the TSA security screening process.
Also available on the airport’s website are: flight status, non-stop destinations offered, airline information, parking information, amenities and shopping and dining information. Finding information on our website is fast and easy with the airport’s free Wi-Fi.