The Airport Welcome Center is your gateway to the City of Cleveland. Our knowledgeable and friendly staff is trained to help passengers get the most out of their time in Northeast Ohio. From simple questions like directions around town to personalized recommendations such as restaurants and landmarks, the Airport Welcome Center is a great resource for anyone landing at CLE.
The desk is located at the center of baggage claim between Carousels 5 and 6. It’s staffed throughout the day during busy periods, and in the evenings until 11PM.